Gallup: Top questions for businesses to ask customers

1.     Taking into account all the products and services you receive from them, how satisfied are you with (Company) overall?

2.     How likely are you to continue to do business with (Company)?

3.     How likely are you to recommend (Company) to a friend or associate?

4.     (Company) is a name I can always trust.

5.     (Company) always delivers on what they promise.

6.     (Company) always treats me fairly.

7.     If a problem arises, I can always count on (Company) to reach a fair and satisfactory resolution.

8.     I feel proud to be (a/an) (Company) customer.

9.     (Company) always treats me with respect.

10.  (Company) is the perfect company/product for people like me.

11.  I can't imagine a world without (Company